You can manage your subscription by logging into your account with the credentials made at checkout. Once you are logged in, you will be able to manage you subscription such as canceling it, skipping a month, changing the delivery address and more.

If you need help managing your account, please email us at contact@kekao.co and we will assist you.

The chocolate subscription is automatically delivered monthly. Monthly subscriptions will be billed at the beginning of each month. Prepaid subscriptions are billed at the time of the purchase. There is no obligation - modify or cancel any of your chocolate subscriptions anytime.

You can cancel your subscription at anytime, we do require a 24 hour notice prior to the renewal date to process the cancelation. If you choose to cancel your pre-paid subscription prior to receiving all prepaid boxes, you will be charged the full subscription price of for each box shipped. 

When you purchase our Chocolate Subscription, the first box ships within three business days. Each following month, a new order is created on the first of the month and ships within three business days thereafter.

If you subscribe between the 23rd and 31st, your first box will ship within three business days, but your next box won’t arrive until the following month’s cycle. For example, if you subscribe on January 23, your first box ships right away, and your next renewal or prepaid order will process on March 1. This spacing helps prevent boxes from arriving too close together.

If you’d like your first box to arrive on a specific date, just let us know and we’ll do our best to accommodate your request.

For more information on shipping rules please visit our Shipping Policy page.

We are not responsible for delays resulting from the shipping carrier. 

During the warmer months, we take extra care to ensure the chocolate arrives exactly as intended. All warm-weather shipments include complimentary two-day delivery and are packed with Temperature Protection, which adds insulated materials and cold packs to maintain safe temperatures during transit.

A $5.50 Temperature Protection fee is applied to each shipment that requires it. This fee is automatically added from May through September, and may extend beyond that period depending on regional weather.

For regions experiencing high temperatures (90°F or above), we may temporarily pause your subscription until conditions improve. If you prefer, you may also pause your subscription during extreme heat to ensure the best experience. Orders may take longer to fulfill during these periods and could exceed the usual 2 business days for processing.

For more information on shipping rules please visit our Shipping Policy page.

With the Kekao Subscription Box, you will receive a variety of bean-to-bar chocolate bars each month. The selection includes unique chocolates sourced from artisan makers around the world, with flavors ranging from dark, milk, and sometimes white chocolate to exciting inclusions. Each box is pre-curated, offering a delightful surprise that introduces you to different chocolate origins and distinct flavor profiles each month.

No, once their pre-paid set has been completely shipped the subscription will not renew. 

Absolutely. Once you have purchased a subscription, send us an email or chat message with the order number and we will adjust the subscription to your desired start date.

We have a 24-hour refund policy from receiving an order, which means you have 24 hours after receiving your item to request a refund.

To be eligible for a refund, it must be due to manufacturing or delivery damage, we do not accept refunds due to dislike of a product.

To start a return, you must contact us at contact@kekao.co with pictures of the damaged products. If your request is accepted, we’ll process a refund. 

You can always contact us for any return questions at contact@kekao.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.